istana88Privacy Policy

This page describes what we collect when you use istana88 and how we keep that data protected. We collect personal information to verify your account, process your payments, and operate our platform. We use standard encryption and secure storage to protect your data.

We are transparent about what we collect and why. We never sell your personal information to third parties. We use your data only to provide istana88 services, comply with local regulations, and improve our platform.

If you have questions about how we handle your data, contact our support team. We are happy to explain our practices in detail.

What data we collect

When you open an account on istana88, we collect your name, email address, phone number, and date of birth. We also collect identity documents — a national ID card, passport, or driver's license — and proof of address such as a utility bill or bank statement. We use this information to verify your identity and comply with local regulations.

When you deposit or withdraw funds, we collect payment information. For e-wallet payments via DANA, e-wallet, mobile banking, local payment, or online payment, we record the transaction details. For bank transfers via e-wallet, mobile banking, local payment, or online payment, we record your account number and transfer details. We do not store your full payment credentials — payment processors handle that securely.

When you use istana88, we collect information about your activity — which games you play, your bets, your account balance, and your login history. We use this data to operate the platform, detect fraud, and improve our service. We also collect technical information such as your device type, browser, and IP address.

How we use your data

We use your personal information to verify your account and comply with local regulations. Identity verification protects your account and helps us prevent fraud and money laundering. We keep your identity documents securely and never share them with third parties.

We use your payment information to process deposits and withdrawals. We work with payment processors to handle transactions securely. We do not store your full payment credentials — payment processors manage that. We use transaction records to track your account activity and detect suspicious patterns.

We use your activity data to operate istana88 and improve our service. We analyze which games are popular, how players use our platform, and where we can improve. We use this data to make istana88 better for all users. We also use activity data to detect fraud and enforce our terms.

Where we store your data

We store your data on secure servers. Our servers may be located outside your jurisdiction. When your data crosses borders, we use standard encryption to protect it. We maintain security practices consistent with industry standards.

We retain your data for as long as your account is active. After you close your account, we retain certain data for legal and compliance purposes — typically for a period required by local regulations. We delete data when we no longer need it.

Third-party processors

We work with third-party processors to provide istana88 services. Payment processors handle your payment information securely. Email providers send you account notifications. Analytics providers help us understand how players use our platform. We require all third-party processors to maintain security standards and protect your data.

We do not share your personal information with third parties except as necessary to provide istana88 services or comply with local law. We do not sell your data to advertisers or data brokers.

Your rights regarding your data

You have the right to access your personal data. You can request a copy of the information we hold about you. You have the right to correct inaccurate data. If your personal information changes — for example, your address — you can update it in your account settings or contact our support team.

You have the right to request deletion of your data, subject to legal and compliance requirements. We may retain certain data for regulatory purposes even after you request deletion. You have the right to object to how we use your data. Contact our support team to exercise any of these rights.

Cookies and tracking

We use cookies to remember your login information and preferences. Cookies are small files stored on your device. They help us provide a better experience — for example, keeping you logged in so you do not have to enter your password every time. You can disable cookies in your browser settings, though this may affect your experience on istana88.

We use analytics tools to understand how players use our platform. These tools may set cookies or use similar tracking technologies. We use this information to improve istana88 and fix technical issues. We do not use tracking data for marketing purposes.

Data security

We use standard encryption to protect your data in transit and at rest. We maintain secure servers and access controls. We require employees to keep your data confidential. We conduct regular security reviews to identify and fix vulnerabilities.

While we maintain strong security practices, no system is completely secure. If you suspect a data breach or unauthorized access to your account, contact our support team immediately. We will investigate and take appropriate action.

Jurisdiction and changes

This privacy policy is governed by the laws of the jurisdiction where istana88 operates. We may update this policy from time to time. If we make material changes, we notify account holders. Your continued use of istana88 after an update means you accept the new policy.

Contact us about privacy

If you have questions about our privacy practices or want to exercise your rights regarding your data, contact our support team. We offer multilingual support in Indonesian and English. You can reach us through live chat, email, or phone during business hours. Whether you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, our team can assist you.

We are committed to protecting your privacy and handling your data responsibly. Your trust is important to us, and we take data protection seriously.